@article{azizah2012,
	title = {Quality Management: From Effective Service to Innovative Facility},
	author = {Azizah, Rajab and Roziana, Shaari and Siti, Aisyah Panatik and Shah, Rollah Abdul Wahab and Hamidah, Abdul Rahman and Ishak and Mad, Shaha and Nor, Atikah Mat Ali},
	journal = {Procedia - Social and Behavioral Sciences},
	volume = {40},
	pages = {509-513},
	year = {2012}
}