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@article{azizah2012,
title = {Quality Management: From Effective Service to Innovative Facility},
author = {Azizah, Rajab and Roziana, Shaari and Siti, Aisyah Panatik and Shah, Rollah Abdul Wahab and Hamidah, Abdul Rahman and Ishak and Mad, Shaha and Nor, Atikah Mat Ali},
journal = {Procedia - Social and Behavioral Sciences},
volume = {40},
pages = {509-513},
year = {2012}
}